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Privacy Policy

Effective Date: 1/1/2026

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Reflective Rivers Therapy & Consulting LLC (“we,” “us,” or “our”) is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, www.reflectiverivers.com, and through related communications.

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By using this website or providing your information, you consent to the practices described in this policy.

 

1. Information We Collect

We may collect the following types of information when you visit our website or communicate with us:

 

Personal Information

Information you voluntarily provide, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Information submitted through contact forms, intake forms, scheduling services, or inquiries

 

Non-Personal Information

Automatically collected technical information, such as:

  • Browser type

  • IP address

  • Device information

  • Referring website

This information is used to improve website functionality and user experience.

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Health Information

Information voluntarily submitted through website forms, consultation requests, or intake processes may include sensitive health-related data. Submission of health information through the website is optional.

 

2. Use of Information

We may use your information to:

  • Respond to inquiries and provide requested services

  • Schedule, confirm, or manage appointments

  • Communicate practice-related information

  • Improve our website, services, and communications

  • Comply with legal, regulatory, ethical, and professional requirements, including those outlined by the Florida Board of Clinical Social Work, Marriage and Family Therapy, and Mental Health Counseling, and applicable federal laws such as HIPAA

 

3. Text Message & Electronic Communications (SMS/MMS)

If you voluntarily provide your phone number, Reflective Rivers Therapy & Consulting LLC may communicate with you via text message (SMS or MMS) for purposes including, but not limited to:

  • Appointment reminders, confirmations, cancellations, or rescheduling

  • Responses to inquiries you initiate

  • Practice-related notifications (e.g., office hours, closures, availability)

  • Limited informational or educational messages related to services you have requested

We do not send unsolicited marketing text messages and do not sell, rent, or share your phone number with third parties for promotional or advertising purposes.

 

Consent

By providing your phone number through our website, intake forms, scheduling platforms, or other communication channels, you expressly consent to receive text messages from Reflective Rivers Therapy & Consulting LLC.

  • Message frequency may vary

  • Standard message and data rates may apply depending on your mobile carrier

  • Consent to receive text messages is not a condition of receiving services

 

Opt-Out

You may opt out of text message communications at any time by replying STOP to any message or by contacting us directly. After opting out, you may receive a final confirmation message. Opting out will not affect your ability to receive services but may limit certain forms of communication.

 

4. Confidentiality of Health Information

Renee Rivers, M.Ed., LMHC (License #MH25844), is a fully licensed mental health professional and adheres to Florida state laws and HIPAA guidelines to protect the confidentiality of your health information.

Any health information you share, including information submitted through this website, is treated as strictly confidential and will not be disclosed without your explicit written consent, except as required or permitted by law.

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5. Security & HIPAA Considerations

We take reasonable administrative, technical, and physical measures to safeguard personal and health information. Our website uses secure technologies, such as SSL encryption, to protect transmitted data.

However:

  • No online transmission is completely secure

  • Standard email and text messaging are not always encrypted and may not meet full HIPAA security standards

By choosing to communicate electronically (including via email or text), you acknowledge and accept these risks and agree not to transmit highly sensitive or confidential clinical information through unsecured channels.

 

6. Disclosure of Information

We do not sell, rent, or share your personal or health information with third parties, except in the following circumstances:

  • To Comply with the Law: When required by state or federal law (e.g., mandatory reporting, court orders)

  • With Your Consent: When you authorize disclosure to other professionals or entities

  • To Protect Health and Safety: When disclosure is necessary to prevent serious harm

 

7. Use of Third-Party Service Providers

We may use third-party platforms (such as electronic health record systems, scheduling tools, or communication services) to support operations and communication. These providers are required to implement reasonable safeguards to protect personal information.

We are not responsible for the privacy practices of mobile carriers or third-party services beyond our control.

 

8. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance user experience and analyze website traffic. You may manage or disable cookies through your browser settings.

 

9. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites and encourage you to review their privacy policies independently.

 

10. Your Rights

You have the right to:

  • Request access to, correction of, or deletion of your personal or health information (subject to legal and clinical record-keeping requirements)

  • Withdraw consent for communications or data use

  • File a complaint with us or with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

 

To exercise these rights, contact us at:

Email: info@reflectiverivers.com
Phone: (305) 509-9541

 

11. Children’s Privacy

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children without verified parental or guardian consent.

 

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date. Continued use of the website or services constitutes acceptance of the updated policy.

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Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Reflective Rivers Therapy & Consulting LLC
Renee Rivers, M.Ed., LMHC (License #MH25844)
Email: renee@reflectiverivers.com
Phone: (305) 509-9541
Website: www.reflectiverivers.com

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